Gemserv's Quality Management System (QMS) is certified to BS EN ISO 9001:2000 and emphasises the company's customer focussed approach to service provision and commitment to continuous business improvement. The QMS is broad in scope, covering the entire range of delivery and development processes that underpin our business, including the development of our staff and challenging the effectiveness of our services and deliverables to clients. The scope of our QMS certification is:

"The provision of a range of client based technical, financial, IT, administrative and consultancy services, predominantly in the utilities industries. This includes the formulation of multiparty agreements, development of industry wide standards and governance arrangements."

Gemserv has staff with in-depth knowledge of quality systems. Further, appropriate quality procedures are employed on all client contracts and these are often subject to rigorous third party audits in addition to our external ISO 9001:2000 assessments.

We receive independent feedback that our teams are well managed, enthusiastic and at ease with their tasks and each other; that they form a good team and perform their functions in accordance with the defined procedures; and that they provide constructive input on the development of those procedures. We are pleased that this feedback demonstrates our quality goal and “ Gemserv customers receive high quality services guaranteed by the application of independently verified standards and procedures”.