Client Services

Large scale change within an industry often requires the input and approval of many disparate organisations. Gemserv's primary service is building consensus across sectors and where necessary amongst competitors.

Organisations need to feel that they have been consulted and their views included within the change process. May times organisations may not have any clear incentive to work together and often the competition between them impedes working toward a greater goal of an efficient marketplace.

Building consensus amongst disparate organisations follows a pattern of developing a representation framework and creating a shared need, both of which must be captured within a documented vision. Gemserv further develops the vision within a structured programme taking full cognisance of both commercial and legal considerations until the signature of a multi-party contract.

Gemserv also provides many of the services that underpin a successful governance framework:

• industry change management;
• industry process design and mapping;
• entry process audit and accreditation;
• conciliation services;
• financial management services;
• company secretariat services;
• project management; and
• education and training.